Privacy Policy

1. Introduction

Maddi Healthcare ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, and account preferences
• Payment Information: Payment card details (processed securely through Razorpay)
• Order Information: Products purchased, order history, and delivery preferences
• Communication Data: Messages, feedback, and customer support interactions

3. Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device information (browser type, operating system, device type)
• IP address and geographic location
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

4. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about orders, products, and promotions
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Personalize your shopping experience
• Send marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

5. Information Sharing

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping partners, analytics providers)
• Business Partners: With your consent, for joint marketing initiatives
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website traffic and usage patterns
• Personalize content and advertisements
• Improve website performance

You can manage cookie preferences through your browser settings.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: